Frequently Asked Questions

Your guide to style, shipping, and seamless shopping.

What is the standard shipping time for orders?

Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and local customs processing.

How do I determine my correct size?

We provide a detailed size guide on every product page. We recommend measuring a similar garment you own and comparing it to our measurements for the most accurate fit.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. Exchanges are free, while returns for a refund may be subject to a small processing fee.

Are your materials sustainably sourced?

At GalaxyCon, we prioritize ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.

How should I care for my GalaxyCon apparel?

To preserve the quality of your garments, we recommend machine washing cold with like colors and hanging to dry. Detailed care instructions are also printed on the internal garment tag.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.